You may have seen information in the media this morning concerning face to face appointments being available from Monday 17th May 2021.
We would like to clarify that at All Saints Medical Centre we have never stopped providing face to face consultations when needed. We have also always had telephone triage even before the COVID pandemic.
Through the use of telephone consultations and online consultations, we have been able to increase our capacity during the pandemic.
We recognise that as we come out of the pandemic we will need to reconsider the volume of appointments we provide of each type; from face to face, to telephone consultations, to online consultations. Some of our patients prefer face to face consultations and some of our patients prefer being able to consult with us remotely.
We were informed of the updated information at the same time as the public. Therefore, we are unable to cancel these appointments already booked. However we have a responsibility to provide a service that fits for all of the patients registered at the practice and will be keen to work with you to redesign the service to best suit all of our patients.
We will arrange a Patient Participation Group meeting as soon as we can and would invite all patients who want to contribute to the conversation to attend and engage.
Until this time, please continue to contact the practice in the same way you have done previously and we thank you for your patience in these challenging times.
Thanks for your understanding
All Saints Medical Centre