We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
We are here to help you. Our staff have the right to be treated with dignity and respect at all times without the risk of threatening behaviour or violence.
This behaviour will not be tolerated towards staff, and may result in offenders being asked to leave, and could be removed from our patient list.